Generic Job Title: Junior Network Adminstrator
Role Family : Internal Office support and infrastructure
Report to: Senior Network Administrator
Work Policy: Office based. (Normal Monday to Friday)
Role Purpose:
The Junior Network Administrator is responsible for the day-to-day operations and maintenance of the company’s network infrastructure. This role involves configuring and troubleshooting network devices, monitoring network performance, and providing technical support to end-users. The Junior Network Administrator collaborates closely with the Senior Network Administrator to ensure the smooth functioning of the network and timely resolution of issues.
- Honesty & Integrity
- Proactive/willingness to learn and progress
- Stress Management/Multitasker
- Accountable
- Agile
- Analytical
- Process Driven
- Project Management
Minimum Qualifications
- Matric
- Diploma / Certificate/ Degree in Information Technology or similar
- Microsoft / CompTIA certifications
- Microsoft Server Platform experience (2012/2016/2019)
- Desktop Support
- Knowledge Of Microsoft Technologies, TCP/IP, DHCP, DNS
- A+/N+ and / or MCITP or similar
- Preferably experience of 5 years or more in similar environment (Technical support/Helpdesk)
- Experience in cloud technologies advantageous
- Previous experience in a technical desktop support role would be advantageous.
- Knowledge of best practices around management, control, and monitoring of desktop/server infrastructure
- Installation, configuration, and maintenance of end user workstation hardware, software, and peripheral devices
- Ability to Diagnose and resolve performance, connectivity and related network problems including hardware, software.
- Software Experience
- Knowledge of Network Infrastructures
Technical Support
- Configure and Maintain Devices (Switches/Routers/Firewalls/Access points/New user Equipment and ensure optimal network performance and security.
- Diagnose Network connectivity problems and network related incidents and provide resolutions.
- Assist in the implementation of network upgrades/Expansions/Migrations under the guidance of the supervisor.
- Provide Tier1 Technical support to office end-users with network connectivity/vpn access.
- Manage the Internal Ticketing system and attend to incidents when they come in with the applicable SLA.
- Document network configuration change/procedures also prescribed installation procedures and guidelines.
- Aid the installation/support team as required.
- Identify and troubleshoot any defective devices, either on-site or through remote access.
- Utilize appropriate diagnostic tools and methodologies to resolve issues promptly.
- Evaluate and modify system’s performance.
- Determine network and system requirements.
- Improve on Installation deployment process and provide suggestions
Technical Support
- Collaborate with systems/network supervisor and vendors to resolve complex network related issues.
- Update records promptly with relevant information, including device specifications and locations.
- Ability to work in as part of the greater organisational team but also work independently, as well as work with clients.
- Maintain and manage positive relationships with internal and external stakeholders.
- Effectively communicate at all management levels with clients/ stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- The Systems Network Administrator role focuses on day-to-day operations and technical support.
Agility | Clarity | Collaboration | Creativity & Innovation | Customer Centricity | Lead with Integrity | Relationship Focused
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